Terms & Conditions

Our terms and conditions of business override any such terms and conditions imposed by the customer at all times. In placing an order with us in writing, via email, via our website or via telephone  you are accepting our terms and conditions

PRICES:

All prices are exclusive of V.A.T. which will be charged at the current rate. We reserve the right to effect changes without prior notice. Prices will be those ruling on the day of dispatch. VAT No: GB 407392847

ORDERING:

All orders are executed to customers exact instructions. To assist in the prompt dispatch of your order please use the order code for the product, and quote your account number. All orders under £30.00 in value will be subject to a handling charge of £5.50 (UK mainland) unless previously agreed in writing.

DELIVERY:

Our large stocks offer prompt dispatch of many of the products listed in this catalogue. Delivery will be made by first class Signed For post, or by an overnight courier offering next day UK delivery.

ORDER CANCELLATION:

Cancellation of an order can only be accepted after prior negotiation and agreement. If you place an order online and are a private customer (non business), you have the right under the distance selling regulations to cancel your order within fourteen  days from the day after the date of delivery. You must email us first to advise. The items must be unused and returned securely at your cost. On no account can cancellation be accepted for items specially ordered on a customer's behalf.

PAYMENT:

1. Cash with order. Please add V.A.T. to the total including any handling charges. Please ensure that all cheques are made payable to ELECTRON ELECTRONICS.

2. By credit or debit card online only. We accept Visa, Mastercard, Delta and Switch. Paypal also accepted

3. Credit terms are available to trade customers. Please supply a banker's reference and two trade references. Educational  Establishments please contact us for setting up an account. Payment is strictly nett and due on the last day of the month following the month of invoice.

4. Failure to settle invoices within our terms will result without warning in the withdrawal of account facilities and all future business will be conducted on a payment with order basis.

5. All overdue accounts will automatically be placed on hold and no back orders or outstanding orders will be shipped until the outstanding balance has been cleared.

6. The property in the goods sold does not pass to the buyer until ELECTRON ELECTRONICS has received payment in full for the goods.

GUARANTEE:

All goods supplied by ELECTRON ELECTRONICS are brand new and are fully guaranteed by the manufacturer whose conditions shall prevail. Goods which can be proved to be faulty may be returned for inspection provided our sales desk has been notified first for authorisation. Please enclose with the goods a returns note stating the invoice no. , the date of purchase and the nature of the fault. All faulty goods must be returned in their original packaging, and sent securely packed, as no responsibility can be accepted for damage to goods that have been badly packed. All returns must be sent carriage paid. Unless stated all goods are guaranteed for twelve months from date of invoice. All software programs are supplied on the strict understanding that ELECTRON ELECTRONICS does not guarantee the intellectual contents to be free from any errors or omissions. The software manufacturer must be contacted if any problems occur. At all times it is the customer's responsibility to register any enclosed guarantee documentation with the manufacturer concerned so as to benefit from service and technical help.

RETURNS:

No returns except "under guarantee" items accepted. Please contact us for a RMA number.

DOCUMENTATION:

Single delivery notes are supplied with the goods. A VAT invoice will be sent to the customers email address. A charge will be made for additional copies.

SHORTAGES AND DAMAGES:

All claims for shortages and damages to goods must be notified to ELECTRON ELECTRONICS within ten days from date of invoice. Full details must be given and packaging etc retained. Any parcel delivered damaged to you should be returned.

LIABILITY:

ELECTRON ELECTRONICS will not be under any liability resulting from our negligence, in respect of defects in goods supplied or for any damage or loss resulting from such defects: or for lack of information or incorrect information or from loss of revenue or any other loss.

CATALOGUE:

 Products offered in this catalogue may be subject to patents or other protection. Reproduction of this catalogue in part or whole without prior consent is strictly prohibited.

TECHNICAL ADVICE;

All information supplied is correct to the best of our knowledge. Manufacturers data sheets are available upon request. All guarantees will not be affected by and no obligation or liability shall result from providing technical advice on any product or service offered by ELECTRON ELECTRONICS.

CONFIRMATION OF ORDERS:

We do not require written confirmation of telephone orders. If you do send written confirmation orders, please ensure that the order is clearly marked confirmation, otherwise your order will be duplicated. You will then be responsible for settlement of the duplicated order in full.

If ordering online you will receive an automated confirmation that we have received your order. This is not confirmation that your order has been accepted even if payment has been made. We reserve the right to cancel an online order and refund the order value.

Export Orders:

 Orders placed by overseas purchasers are subject to the following additional conditions:

1. Payment must be made in advance by either credit card, bank draft or  telegraphic transfer. All associated charges must be paid by the purchaser.

2. Freight and insurance is charged at cost.

If placing an order from overseas please indicate method of payment. 

UNACCEPTABLE BEHAVIOUR:

We do not tolerate threating, aggressive or abusive behaviour. Any customer who we deem to be conducting themselves in this manner either by telephone, letter or email will have their order cancelled automatically and any payment made refunded.

PRIVACY AND COOKIES:

Electron Electronics do not disclose buyer's information to third parties.  Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' option.

Cookies are small files that may be placed by a web site on a user's PC. They are used to store information that may be needed while browsing the site, or on a future visit. This may include personal data, or anonymous information such as previously visited pages or items stored in the shopping cart.

 Consent is obtained before use by agreement to the Terms and Conditions at checkout.

LAW:

 This agreement shall be determined in all respects by the laws of England.